Bus On Demand Sharjah

Thanks for visiting Sharjah Roads & Transport Authority's website. One of the most prominent services we permanently seek to achieve, is to satisfy our clients through protecting the privacy of all of our clients.

Our security & privacy policy is concentrated on the principles related to compiling information and using personal information of the clients. In the light of our being interested in protecting information and data filed by the users, we draw your attention to the following security and privacy policy:

1. We are committed to protect all the personal information of the clients as per the electronic protection law applicable in the United Arab Emirates.
2. All personal information shall be available for employees, only whose job nature required them to be informed of such information. Besides, no governmental, semi-governmental or non-governmental entity may view any information which determines the identity of the user without the consent of such user or as per the relevant applicable regulation and laws.
3. Some information is stored automatically in relation to the visit and is used for contributing to count the visitors number in order to enhance and develop services and respond to remarks and suggestions.
4. SRTA shall be entitled to periodically amend the information. However, in case of any fundamental changes, a notice in this respect shall be forwarded to the users.

Account Deletion

We understand the importance of privacy and control over personal information. If you wish to delete your account, you can do so by following the steps outlined below:

1. Login to Your Account: Access your account using your login credentials.
2. Account Settings: Navigate to the Side menu section, click the user profile.
3. Delete Account Option: Look for the "Delete Account" or similar option. Clicking on this option will initiate the account deletion process.
4. Confirmation: Follow the on-screen instructions to confirm your decision to delete your account.
5. Processing Time: Please note that the account deletion process may take some time to complete.

Location Usage

Terms used in this Privacy Policy have the same definition as in the Bus on Demand Sharjah terms and conditions of use, which set out the terms and conditions for the Services and the use of the Bus on Demand Sharjah App and Website.

This Privacy Policy explains what personal information will be collected when a User engages with the Bus on Demand Sharjah or the Website and how:

• It will be stored
• It will be used
• It will be disclosed
• The User can correct or change it

By submitting personal information to the Bus on Demand Sharjah app or call centre or any driver of a Vehicle, you confirm that you have understood and agree to this Privacy Policy.

We reserve the right to amend this Privacy Policy at any time. If we do so, we will alert Users of the amendment by email and/or in-App messages (unless the User has chosen to opt-out of these forms of communication). By continuing to use the Bus on Demand Sharjah App or the Website, you confirm that you have understood and agree to the amendments.

Bus on Demand Sharjah respects the rights of its Users and, except for the following list, does not collect personal information through the Bus on Demand Sharjah App.

• Statistical information gathered automatically when you use the Bus on Demand Sharjah App.
• When registering to our Service, as appropriate, you will be asked to enter your name, e-mail address, gender and the place you are living in. You may optionally provide your phone number for use when requesting or approving a trip request.
• Location information, as necessary to facilitate successful trips between riders and drivers

Occasionally, we may conduct surveys to understand better the needs of Users in order to improve our features. We never share any information about a specific User with any third party without that User's express consent.

The information and data from Services may be used to generate anonymized and aggregated statistical and analytical data and be used for the Associated Parties' internal research and product development purposes and to conduct statistical analysis and identify trends and insights. In addition, the Associated Parties' may supply the aggregated statistical and analytical data to third parties following our written consent.

Use of Data

We (and our Associated Parties) use Your email information to provide journey matching features. At a User's request we will send out emails or in app notifications notifying the User of a request to ride share or replies to their ride sharing requests. We may also send you email notifications of specific changes to the Bus on Demand Sharjah App and/or Facilities.

For general web browsing, certain information is recorded in the website log files, which may include:

• The top level domain name from which you access the internet
• The IP address of the computer from which you access the Website
• The date and time each computer accesses the website
• The pages accessed and the documents downloaded by each computer
• The type and version of the browsers being used to access the Website
• The addresses of any third party webpages which refer visitors to our website
• Keywords used in search engines and directories to find our Website
• Keywords and phrases used to search our Website

This information is used for statistical purposes only – including:

• To find out how many people are visiting the Website
• To identify what pages are accessed most frequently
• To help us improve the information we are supplying to our Users
• To make our site more user friendly
• An archive of these website log files and associated analysis and reports are retained indefinitely by Bus on Demand Sharjah as a way of measuring patterns of website traffic over the years and in order to facilitate future planning.

Storage of Personal Information

Personal information submitted is kept on a server belonging to and administered by an Associated Party Liftango Pty Ltd (Liftango). Liftango is compliant with the applicable data protection regulations and comply with the relevant data protection obligations by keeping information secure and not using it for any purpose other than for which it was provided. For backup purposes, copies of personal information, in-app messages and subscriber lists are stored on secure servers.

Disclosure of Personal Information

Personal information (information or an opinion), collected from passengers, such as name, date of birth, contact details, or sensitive personal information (including information about mobility/accessibility requirements) (together Personal Information) collected Bus on Demand Sharjah (and our Associated Parties). Such Personal Information may also be disclosed to other third parties if required by law.

This includes using contact details of passengers to conduct surveys relating to the service provided by Bus on Demand Sharjah.

By using these services provided by Bus on Demand Sharjah, passengers consent to the collection, use and disclosure of their Personal Information in the manner outlined above.

Security of Your Personal Information

Due to the nature of the internet we cannot guarantee the security of any information whilst it is being transmitted to us via the internet. However, we take our security responsibilities very seriously and take all reasonable steps (both technical and organisational) to protect your personal details once they have been received by Bus on Demand Sharjah. Staff who have access to personal information gathered from the App are made aware of Data Protection responsibilities. Names of the Bus on Demand Sharjah staff members who have access to this information are available on request.

Your Right of Access to Personal Information

You may inform us of any changes in your personal data and in accordance with our obligations we will update or delete your personal data accordingly.

Privacy Statements on Third Party Websites

Where the www.mowasalat.ae/bod website or Bus on Demand Sharjah App provides links to third party websites, these links are provided for information purposes only and Bus on Demand Sharjah is not responsible for the content, copyright or privacy policies of these websites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and Bus on Demand Sharjah App and not to information collected offline.

Terms & Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our App.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will alert users of these changes by email in app messages unless the user-chosen to opt-out of this communication.

Contact

Should you have any concerns about your privacy or any of the issues covered in this statement, please contact bod@srta.gov.ae.

Data Retention

While we promptly delete your account and associated personal information upon your request, some data may be retained for a limited period as required by law or for legitimate business purposes.